Dr. Pushpinder Gulia, Director & Head, Department of Surgical Oncology ("Dr. Pushpinder Gulia", "we", "us", or "our"), is committed to protecting the privacy of every patient, caregiver, and visitor to this website. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when we act as the controller (data fiduciary) of that information.

Because we provide specialised surgical oncology services, we process certain sensitive health information, including medical records, diagnostic reports, imaging studies, pathology reports, and treatment-related information. We handle this information with the highest standards of confidentiality and in accordance with applicable legal requirements.

This Privacy Policy is provided in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

Who We Are

Dr. Pushpinder Gulia is the Director & Head, Department of Surgical Oncology at CK Birla Hospital, Gurugram, with over two decades of experience in treating a wide range of cancers. His expertise includes robotic cancer surgery, breast cancer surgery, head and neck oncology, gastrointestinal and hepatobiliary oncology, gynaecological oncology, genitourinary cancers, bone and soft tissue sarcoma, HIPEC, PIPAC, liver surgery, and complex oncological procedures, along with multidisciplinary cancer care and follow-up management.

What Personal Data We Collect

We may collect, store, and use the following kinds of information and personal data ("Collected Information"):

Information about your visits to and use of our website

We collect technical information relating to your visit, including your IP address, approximate geographical location, browser type, device information, operating system, referral source, pages viewed, session duration, and website interaction data.

Information about your enquiries and consultations

When you contact us, book an appointment, request a second opinion, or enquire about cancer treatment, we may collect:

• First and last name
• Contact information (phone number, email address, WhatsApp details)
• Country, state, and city of residence
• Date of birth and age
• Type of cancer or condition for which you are seeking consultation
• Appointment preferences
• Communication history including emails, messages, and call records where applicable
• Payment-related information necessary for appointment processing

Information submitted through enquiry forms

When you request a callback, submit an enquiry form, or subscribe to updates, we may collect your:

• Name
• Email address
• Phone number
• Preferred consultation details

Health and medical information (Sensitive Personal Data)

To appropriately evaluate your condition and provide surgical oncology care, we may collect:

• Medical history
• Previous treatment history
• Histopathology and biopsy reports
• PET-CT, CT Scan, MRI, Ultrasound, and other imaging reports
• Blood investigations and laboratory reports
• Operative notes and discharge summaries
• Medication history
• Photographs of the affected area where clinically required
• Other medical records voluntarily submitted by you

This health information is shared only with authorised healthcare professionals directly involved in your diagnosis, treatment planning, surgery, follow-up care, diagnostic services, pathology laboratories, imaging centres, and the treating hospital. It is never shared with advertisers or unrelated third parties.

Cookies and Other Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Recognise returning visitors
• Improve website functionality
• Analyse visitor behaviour
• Understand website performance
• Enhance user experience

Most web browsers allow you to disable or manage cookies through browser settings. Please note that disabling cookies may affect certain website functionalities.

Why We Use Collected Information

We use your personal information to:

• Respond to your enquiries
• Schedule appointments and consultations
• Review medical reports before consultation
• Coordinate surgery and cancer treatment
• Arrange follow-up consultations
• Improve website functionality and patient experience
• Send service-related communications
• Provide health updates where you have consented
• Generate anonymised website analytics
• Maintain accurate patient records
• Comply with legal, regulatory, and healthcare obligations

If you opt out of marketing or informational communications, we will continue to contact you only regarding your appointments, treatment, or ongoing medical care.

Lawful Grounds for Processing

Depending on the purpose of processing, we rely on one or more of the following lawful bases:

• Consent — for processing sensitive health information and sending marketing communications.
• Performance of Healthcare Services — to evaluate your condition, arrange consultations, and provide surgical oncology treatment.
• Legitimate Uses — to improve website performance, patient experience, and healthcare services.
• Legal Obligation — where processing is required to comply with applicable healthcare, taxation, insurance, or regulatory laws.

Where processing is based on consent, you may withdraw your consent at any time without affecting any processing carried out before such withdrawal.

Sharing Collected Information

We may share your information:

• With healthcare professionals involved in your treatment
• With CK Birla Hospital and authorised medical staff coordinating your care
• With pathology laboratories and diagnostic imaging centres
• With third-party service providers assisting with appointment management, website hosting, CRM systems, communication services, or payment processing
• Where required by law or regulatory authorities
• In connection with legal proceedings or for protecting our legal rights

We do not sell, rent, or trade your personal information, and we never disclose your medical information for advertising purposes.

Where Your Data Is Processed

Our practice operates from India, and your personal information is processed and stored within India.

If you access our website from outside India, your information may be transferred to India for the purpose of responding to your enquiry, scheduling appointments, and coordinating your treatment.

Our service providers are contractually required to maintain strict confidentiality and process your information only as necessary to perform their services.

Security of Collected Information

We implement reasonable technical, administrative, and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

While we strive to protect your information using industry-standard security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any login credentials associated with your account or patient portal.

Retention of Your Personal Data

We retain your personal information only for as long as necessary to:

• Provide healthcare services
• Maintain medical records
• Fulfil legal, regulatory, insurance, and accounting requirements
• Resolve disputes
• Protect legal rights

Medical records are retained in accordance with applicable healthcare regulations. Once retention is no longer required, information is securely deleted or anonymised.

Your Rights

Subject to applicable laws, you have the right to:

• Obtain confirmation regarding the processing of your personal data
• Access a summary of your personal information
• Request correction or updating of inaccurate information
• Request deletion of your personal data where legally permissible
• Withdraw consent where processing is based on consent
• Nominate another individual to exercise your rights in the event of your death or incapacity
• Raise grievances regarding the handling of your personal information

We may request identity verification before processing your request.

Third-Party Websites

Our website may contain links to third-party websites for educational or informational purposes.

We are not responsible for the privacy practices, content, or policies of these external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Changes to This Policy

We may update this Privacy Policy periodically by publishing a revised version on this website.

We encourage you to review this page regularly to stay informed about how we protect your personal information. Where material changes are made, we will take reasonable steps to notify users where appropriate.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Dr. Pushpinder Gulia
Director & Head, Department of Surgical Oncology
CK Birla Hospital
Block J, Mayfield Garden, Sector 51
Gurugram, Haryana 122018, India

Phone: +91 98217 44118

Email: guliapg@gmail.com